Suggestion boxes no one reads
Paper comments that are collected rarely and never analysed.
Our Software
Feedback Web App
Collect patient, customer and visitor feedback by QR code, web link or a reception tablet — and see the results on a live dashboard.
Available now · Demo on request · Built for organisations collecting customer, patient, visitor or service feedback
Problems It Solves
Problems you hear about too late
Complaints that only surface once a patient or customer has already gone elsewhere.
No way to compare
No data on how departments, services or times of day compare.
Long forms people abandon
Feedback forms so long that only the very happy or very unhappy finish them.
Features
What It Does
Collect
- QR code, shareable web link and reception-tablet kiosk mode
- Kiosk installs as an app on the tablet, with an offline notice if the connection drops
- English and Kiswahili
- Optional step to choose a category, such as inpatient or outpatient
- Quick rating and yes/no questions
- Anonymous by default — name, email and phone number are optional
Manage
- Question bank you can edit and reorder
- Staff and department lists
- A separate survey link for each organisation
- Roles and permissions for admin users
Analyse
- Dashboard with key measures and charts
- Filters by date range, channel, language, patient category and time of visit
- Individual responses you can open and review
- Export to CSV
Privacy & Security
How Data Is Protected
Privacy & security
- Respondents are anonymous unless they choose to leave contact details
- Submission rate limiting to reduce spam
- Admin access controlled by roles and permissions
Deployment & Licensing
Getting Started
Deployment, hosting and licensing options are discussed during your demo and agreed in writing before you commit. Pricing is provided on request.
Questions, staff and department lists are managed in the app. Adapting it for a new sector or workflow is scoped as a separate engagement.
FAQ
Common Questions
Do respondents need an account?
No. Respondents open the link, scan the QR code or use the tablet, and answer straight away.
Can we use it outside healthcare?
It was designed with hospitals and clinics in mind and supports multiple organisations, each with its own survey link. Talk to us about adapting the questions for your sector.
What happens if the tablet loses its connection?
The kiosk shows an offline notice rather than failing silently. Submitting feedback needs a connection.
Can we export the data?
Yes. Responses can be exported to CSV for further analysis.
See the Feedback Web App in action
Book a demo and we will walk you through it with your own workflows in mind.